FAQs & Shipping
Click on the frequently asked questions below or scroll down for further information:
HOW DO I BUY ON YOUR WEBSITE AND WHAT ARE THE PRICES?
Click the images or 'PRINTS' or ‘PAINTINGS’ links in the home page navigation to browse the art products on this site. In the case of ‘PRINTS’, each product page has a drop down menu titled 'Click to Select Size' - hold your cursor down on that to reveal the sizing and framing options for that print. Once you've selected your preferred option the price will change accordingly and you can click the 'Add To Cart' button. In the case of ‘PAINTINGS’ simply click the ‘Add to Cart’ button. When you're ready to complete your order, click the 'Checkout' link at the top of the page and follow the steps adding your address and payment information. Once you've completed your order you will be emailed confirmation.
HOW MUCH IS PRINT SHIPPING AND HOW LONG WILL IT TAKE?
New Zealand Shipping
Shipping within NZ is a flat rate of $5. Orders are sent using a signature required courier service so a delivery card should be left by the courier if you are not home. Printing is usually within one business day, and delivery times are approximately 4-7 business days. Rural deliveries can take longer than standard postal addresses.
Standard shipping to Australia is a flat rate of $10. Delivery time is approximately 10 business days. This method is not trackable.
Note: We are unable to ship framed prints outside of New Zealand
Shipping to the rest of the world is a flat rate of $25. International orders are not tracked. Delivery times are approximately 1-3 weeks. Note: We are unable to ship framed prints outside of New Zealand
HOW MUCH IS PAINTING SHIPPING AND HOW LONG DOES IT TAKE?
New Zealand Shipping Shipping within NZ is free. Paintings are sent using a signature required courier service so a delivery card should be left by the courier if you are not home. Delivery times are approximately 5-7 business days. Rural deliveries can take longer than standard postal addresses.
Australian Shipping Shipping to Australia is $75 for 'Small' size paintings (Up to 3500sqcm ie. 70cm x 50cm); $150 for 'Medium' size paintings (From 3500 to 7500sqcm ie. 70cm x 50cm to 100cm x 75cm) ; and $250 for 'Large' size paintings (From 7500 to 14000sqcm ie. 100cm x 75cm to 140cm x 100cm). Paintings are sent using a signature required courier service so a delivery card should be left by the courier if you are not home. Delivery is usually within 1-3 weeks
International Shipping Shipping to the rest of the world is $150 for 'Small' size paintings (Up to 3500sqcm ie. 70cm x 50cm); $250 for 'Medium' size paintings (From 3500 to 7500sqcm ie. 70cm x 50cm to 100cm x 75cm) ; and $350 for 'Large' size paintings (From 7500 to 14000sqcm ie. 100cm x 75cm to 140cm x 100cm). Paintings are sent using a signature required courier service so a delivery card should be left by the courier if you are not home. Delivery is usually within 1-3 weeks
I CAN'T SEE MY COUNTRY AS A SHIPPING DESTINATION?
Please email me at email@example.com
I WANT TO PICK UP MY ORDER, CAN I DO THAT?
Yes, you can pick up your order from Ponsonby in Auckland. Choose the 'PICK UP' shipping option when placing your order. We will email (or text if you add your number in shipping details) to let you know when it's ready to collect.
CAN YOU SEND FRAMED PRINTS OVERSEAS?
Unfortunately we can't. Although our framer carefully packages our art, the glass in the frame can be smashed on overseas journeys. If a framed print is ordered for an overseas address we'll be in touch with the option of a full refund or refund of the frame cost and we can send the print by itself.
WHAT IS YOUR SATISFACTION GUARANTEE?
We want you to be happy! If you’ve changed your mind just let us know within 30 days of your order and we can offer you a refund or store credit (exclusive of any shipping costs). We’ll let you know details for you to organise the return of your print. If you choose to return your print it needs to be in perfect condition. Please carefully repackage. We recommend using a tracked courier service to ensure it arrives back to us safely. Once we’ve received and inspected the art, we can organise a refund or store credit.
CAN I SEND TO A PO BOX?
New Zealand orders are sent by courier so we require a physical address. If this is not possible please contact us and we'll do our best to help. Overseas orders are sent by post so they can be sent to a PO Box.
I WANT TO ADD A NOTE WITH MY ORDER, CAN I DO THAT?
Yes, there is a message box at the bottom of the cart page, once you've added a product you can add a message there.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
By default all prices are displayed in New Zealand Dollars (NZD). A dropdown menu of alternative currency options is located at top right of website.
Cart payments can be made using these methods:
Credit Card - We accept Visa & Mastercard. Our credit card transactions are securely processed by Shopify Payments.
POLi - POLi allows New Zealand based customers to make a payment using money straight from your bank account. POLi is free to use, doesn't require you to register, is safe and secure and best of all allows you to use your Internet Banking to make the purchase. learn more here: www.polipay.co.nz/
Bank Deposit - For this method, please follow payment instructions that will be visible on screen once you have placed your order. Payment is due before order will be processed. Note: If no payment is received within 7 days the order will be cancelled.
Paypal - Payment using your Paypal account is available on request
IS THE ART FRAMED OR UNFRAMED?
You can select to buy your art unframed or framed using the dropdown menu on each product page (dropdown menu when clicked shown below)
WHAT SIZE IS THE ART AND FRAMING?
Print Size information
Unframed Print Sizes
A4 = 210 x 297mm
A3 = 297x420mm
A2 = 420 x 595mm
A1 = 594 x 841mm
Overall Frame Sizes
A4 = 260 x 350mm
A3 = 350 x 470mm
A2 = 470 x 640mm
A1 = 640 x 890mm
I'VE GOT A DISCOUNT CODE, HOW DO I USE IT?
When you're entering your details into the 'customer information' section of the checkout you will see an entry box on the righthand sidebar titled 'Gift card or Discount code' - enter your code there and hit 'Apply'.
CAN I RETURN THE ART?
Yes, see our Satisfaction Guarantee above
HOW CAN I CONTACT YOU?
You can use the email contact form on this site or call me on 021 674 137
Guy Harkness Art, PO Box 56660, Dominion Road, Auckland 1446, New Zealand
I'M A RETAILER, CAN I SELL YOUR ART IN MY STORE?
Please email me on firstname.lastname@example.org and tell me about your store. I'll reply as soon as possible
WHAT ARE YOUR TERMS OF SERVICE?
This website is operated by Quickdraw Limited. Throughout the site, the terms “we”, “us” and “our” refers to Quickdraw Limited. Quickdraw Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We will meet our obligations under the Consumer Guarantees Act. If you change your mind you have 30 days to return your art. If you find our products do not arrive in perfect condition, please contact us immediately at email@example.com
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Quickdraw Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Quickdraw Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of PO Box 56660, Dominion Road, Auckland 1446, New Zealand
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to me at firstname.lastname@example.org
Click the images or the 'PRINTS' and ‘PAINTINGS’ links to browse the art. With ‘PRINTS’ each product page has a drop down menu titled 'Click to Select Size' - hold your cursor down to reveal the size and frame options for the print. Once your preferred option is selected the price will change and you can click the 'Add To Cart' button.
In the case of ‘PAINTINGS’ simply click the ‘Add to Cart’ button. When you're ready to complete your order, click 'Checkout' at the top of the page and follow the steps adding your address and payment information. Once your order is complete you’ll be emailed a confirmation.
You can buy your prints framed or unframed using the dropdown menu on each product. Paintings are usually sold unframed. If a piece is framed, we’ll let you know.
Print sizes- Unframed
A4 = 210 x 297mm; A3 = 297x420mm; A2 = 420 x 595mm; A1 = 594 x 841mm
Print sizes - Framed
A4 = 260 x 350mm; A3 = 350 x 470mm; A2 = 470 x 640mm; A1 = 640 x 890mm
Painting sizes are indicated to the right of each painting, below the title and price
Yes you can pick up your order in Ponsonby, Auckland. Choose the 'PICK UP' shipping option when you place your order. We’ll email (or text if you add your number in shipping details) to let you know when it's ready.
Local NZ orders are delivered by courier so we need a physical address. Overseas orders sent by post can be sent to a PO Box.
No, sorry - the glass in the frame can be broken. If you order a framed print to go overseas we'll give you the option of a full refund or we can refund the frame and send you the print.
Yes, there is a message box at the bottom of the cart page. Once you've added a product you can add a message there.
All prices are displayed in New Zealand Dollars (NZD).
Cart payments can be made using…
Credit Card - Visa & Mastercard. Credit card transactions are securely processed by Shopify Payments.
Bank Deposit -For this method, please follow payment instructions that will be visible on screen once you have placed your order. Payment is due before order will be processed. Note: If no payment is received within 7 days the order will be cancelled.
Paypal - Payment using your Paypal account is available on request
Guy Harkness Art
PO Box 56660